Shipping policy

ORDER PICK-UP AND DELIVERY

• Orders placed through the Website can be collected from the VCUarts Qatar Bookstore (located in room 252, first floor) or can be delivered to an office or classroom within the VCUarts Qatar building. You must select your preferred method when placing an order.
• Under no circumstances will VCUarts Qatar Shop make deliveries to any classes while they are in session.
• If you choose the “Deliver to Office” option, you are required to indicate, in the comments section of the order, the room number and the preferred delivery time. Failure to do so will result in the order not being delivered and being made available for collection only.
• Office supplies ordered by faculty or staff will only be delivered to the department’s administrative office.
• If you are not available at the time of attempted delivery, the Products will be returned to the VCUarts Qatar Bookstore where they will be available for collection.
• We will contact the you in the event that an order could not be delivered or if there is an issue with the order.
• Orders that are not collected within 48 hours of us sending an Order Confirmation will result in us cancelling the Contract and returning any amounts received from you in relation to such Contract.