FAQs

Frequently Asked Questions About Ordering Online

If you have questions about how to order our products online, please consult our list of Frequently Asked Questions below. You can also contact us using one of the following methods.

Phone: +974 44020711 / Email: vcuqartsshop@vcu.edu

Ordering online made easy.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts VCUQ Arts Shop encrypts the transmission of all personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. All of the personal information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

How do I place my order?

A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to fill in your contact information and billing address.

If you expect to purchase additional materials in the future, you may want to consider checking the box “Save this information for next time”. If you choose to do so, our site will maintain on file your personal information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing made at VCUQ Arts Shop.

After providing this information, you will need to click on the "Continue to payment" button and you will be directed to payment options. All payment transactions are secure and encrypted. You have the option to pay “My Fatoorah” using your credit or debit card (AMEX, Visa, Mastercard or Naps) or “Pay cash or card on collection”. If you choose to pay “My Fatoorah, you will be directed to My Fatoorah to complete your purchase securely. Once you have completed the payment, you will receive an on-screen order confirmation, as well as an order confirmation via e-mail.

Bookstore staff will review and fulfill your order. Once it is ready, you will receive an email that your order is ready for collection. You need to show payment confirmation receipt upon order collection. Please note that Bookstore does not provide delivery service.

Should you encounter any difficulties during the checkout process, please feel free to contact us using one of the options listed at the top of this page.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the “cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily view the items that are currently in your cart.

How do I add items to my cart?

To add items to your cart, navigate to the page of the item you are interested in and then choose your desired product. When you click the “Add to Cart” button, this item will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Qty" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to proceed to checkout.

How do I remove items from my cart?

First, click on the “cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “x” icon to the right side of the quantity of that item and then updating your cart with the "Update shopping cart" button to have your changes reflected.

How do I change the quantity of a particular item in my cart?

First, click on the “cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Qty" header for this item and type in the quantity desired or click the up arrow to add quantities and down arrow to subtract quantities. Then click the “Update cart” button. Once you do this, the quantity and associated QAR amount will automatically change and reflect the correct amounts for both the quantity and the cost.

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping and payment method. Please keep this receipt for your reference. You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Do you provide delivery service?

A. Yes, we provide delivery service but only within the VCUQ campus. However, under any circumstances, we do not deliver to any class in session. If you want the items delivered to your classroom/office you are required to inform us via email the room number and delivery time (that’s not in class session), otherwise, items will not be delivered.
A. Bookstore does not deliver outside VCUQ campus.

What are your handling and delivery rates?

We do not charge any handling and delivery fees for items ordered online.

What are your payment options?

Accepted payments are only cash or card (debit/credit). Methods of payments are: (1) Pay online via My Fatoorah, (2) Pick-up in store and pay cash or card.

How long after placing my order should I expect to receive my items?

Orders made before 10:00 a.m. will be completed by 3:00 p.m. the same day.
Any orders after 10:00 a.m. will be completed the next day by 10:00 a.m.

What is your returns and exchange policy?

We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to call or send us an email. Please follow these three easy instructions to return your purchase:

Make sure that the item is un-opened and in excellent condition.
Make sure the item is in resalable condition. We do not accept returned items that are marked or otherwise damaged.
Enclose a copy of your invoice.

How can I sign into my account on the bookstore and/or edit the information in my account?

If you have previously purchased an item, then you may have opted to create a personal account in our system. If so, you can access this account by clicking on the “My account” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the "Forgot password" link. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

How to create an account on the bookstore?

By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more. If you are a new user and would like to set-up an account with us, click on the “My account” link in the upper-right corner of your computer screen. This takes you to a page where you would be prompted to create an account. You can create an account using the Facebook login or by clicking the “Create an account” button. Then you will be brought to a page to set-up your account information. After completing all the information, you need to check the Terms and Conditions box, and click on the “Register” button. Now, you have successfully created your account.