VCUarts Qatar Official Online Bookstore
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VCUarts Qatar Official Online Bookstore
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General Terms and Conditions

General Terms and Conditions

  • OVERVIEW
    • The VCUarts Qatar Shop website and online ordering system (the “Website”) is operated and managed by the VCUarts Qatar Bookstore [Virginia Commonwealth University Qatar] (“we”, “us” or “our”). By making a purchase through the Website, you agree to the following Terms and Conditions of use and sale. If you do not agree to these terms, you may not use the Website for orders.
    • The Website is hosted on Shopify. Shopify provides a secure online e-commerce platform for the sale and distribution of products.
  • ORDERING PRODUCTS
    • When you submit an order for products (“Products”) we will send you an email acknowledging receipt of your order.  Our acceptance of the order takes place when the Products are ready for collection or are ready to be delivered to you, as per your request (please see clause 4). We will send you an email confirming that the Products are ready for collection or to be delivered (as applicable) (“Order Confirmation”). At this point a contract, containing these Terms and Conditions, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these Terms and Conditions and the relevant Order Confirmation for future reference. 
    • If we are unable to supply you with a Product, we will inform you of this [via email] and we will not process the order.
    • Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice (including email) to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:
      • the Product is not available / in stock;
      • your billing information is not correct or not verifiable;
      • there was an error in the price displayed on the Website;
      • due to an event outside our control (see clause 1); or
      • in accordance with clause 7.
    • We use our reasonable endeavors to ensure that all information and prices displayed on the website are correct and accurate. However, in the event of there being an error in the price displayed on the Website, we reserve the right to reject your order or cancel the Contract in accordance with clause 3.  
  • PAYMENT
    • By Submitting your order, you agree to pay the price applicable to the Products as detailed in your Order Confirmation.
    • We accept payment by cash or card on collection or online payment via My Fatoorah (as applicable). 
    • Notwithstanding clause 3.2, office supplies ordered by faculty and staff shall be charged directly to the associated employee’s department. No advance payment is required for these Products.
    • We retain title in all Products until we have received payment in full for such Products.
    • If you have chosen the payment method ‘cash on collection’[ or ‘credit card on collection’], the order amount set forth on your Order Confirmation must be paid in full before you can receive your Products.
  • ORDER PICK-UP AND DELIVERY
    • Orders placed through the Website can be collected from the VCUarts Qatar Bookstore (located in room 252, first floor) or can be delivered to an office or classroom within the VCUarts Qatar building. You must inform us via email if you want the items delivered to your classroom/office.
    • Under no circumstances will VCUarts Qatar Shop make deliveries to any classes while they are in session.
    • If you want the items to be delivered in your classroom or office, you are required to indicate, in your email the room number and the preferred delivery time. Failure to do so will result in the order not being delivered and being made available for collection only.
    • Office supplies ordered by faculty or staff will only be delivered to the department’s administrative office.
    • If you are not available at the time of attempted delivery, the Products will be returned to the VCUarts Qatar Bookstore where they will be available for collection.
    • We will contact the you in the event that an order could not be delivered or if there is an issue with the order.
    • Orders that are not collected within 48 hours of us sending an Order Confirmation will result in us cancelling the Contract and returning any amounts received from you in relation to such Contract.
  • CANCELLATION AND RETURN
    • Customers may cancel orders up to 24 hours prior to them being available for collection or delivery by sending an email to us. The order number must be referenced within the subject heading otherwise the cancellation request will not be processed. We shall promptly repay to you any amounts received from you in relation to such cancelled order.
    • Purchased Products are eligible for return or exchange within seven days of them being collected or delivered (as appropriate). Returns or exchanges must be in their original, unopened packaging and must be in excellent condition. We reserve the right to refuse any return or exchange.  
  • CHANGES TO TERMS AND CONDITIONS and the website
    • We reserve the right, in our sole discretion, to update, change or replace any or all of these Terms and Conditions by posting updates to the Website. It is your responsibility to review the Website periodically for any changes. Your continued use of the Website constitutes agreement of any current Terms and Conditions.
    • We may update and change the Website from time to time to reflect changes to our Products, our users' needs and for any other reason.
  • LIMITATIONS
    • The Website may not be used for any purpose other than searching for a Product or placing an order with us. The Website may not be used for any illegal activity including, but not limited to, the transmitting of illegal or objectionable material, disrupting the network or causing interference of the Website for other users. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach of this clause 1 to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
    • We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    • You may print off one copy, and may download extracts, of any page from the Website for your personal use and you may draw the attention of others to content posted on the Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    • Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.
    • You must not use any part of the content on the Website for commercial purposes without obtaining a license to do so from us or our licensors.
    • If you print off, copy or download any part of the Website in breach of these Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
    • You may link to our home page, provided you do so in a way that is fair and legal, does not damage our reputation or take advantage of it and does not contravene clause 8.
    • You must not establish a link:
      • in such a way as to suggest any form of association, approval or endorsement on our part where none exists; and/or
      • to the Website in any website that is not owned by you.
    • The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page.
    • We reserve the right to withdraw linking permission without notice.
    • If you wish to link to or make any use of content on the Website other than that set out above, please contact vcuqartsshop@vcu.edu
  • CONTACT INFORMATION

Questions about these Terms and Conditions should be sent to vcuqartsshop@vcu.edu

  • Disclaimer
    • You expressly agree that your use of, or inability to use, the Website is at your sole risk. We do not guarantee, represent or warrant that your use of the Website will be uninterrupted, timely, secure or error-free.  Neither do we make any warranty as to the results that may be obtained from the use of the Website, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through the Website. We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access the Website. You should use your own virus protection software.
    • Except as expressly stated by us, the service and all Products delivered to you through the Website are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including, but not limited to, all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
    • Under no circumstances will either we or our employees be liable for any damages arising out of the use of or in connection with the content, information, materials or Products maintained on the Website, and we specifically deny and disclaim any liability for direct or indirect damages, any loss of data, income or profit or damage to property and third party claims arising out of or in any way related to the use of the Website or the Products maintained thereon.
    • We will only use your personal information as set out in our Privacy Policy.
  • SUSPENSION AND WITHDRAWAL
    • The Website is made available free of charge.
    • We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons.
    • You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms and conditions and other applicable terms and conditions, and that they comply with them.
  • GENERAL
    • Neither you nor us shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations.
    • We may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract. You may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without our prior written consent.
    • The Contract constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between the same, whether written or oral, relating to its subject matter. Neither you nor us shall have any remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract.
    • Subject to clause 6, no variation of the Contract shall be effective unless it is in writing and signed by both you and us.
    • No failure or delay by you or us to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
    • If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
    • No one other than you and us shall have any right to enforce any of the terms of the Contract.

In case of any dispute about the formation, performance, interpretation, nullification, termination or invalidation of the Contract or arising therefrom or related thereto in any manner whatsoever, we shall first try to settle such disputes through negotiations between us.